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Tuesday, March 21, 2006

When Crisis Comes: How NFC overcame calamity and kept its operations going

"You can plan and practice from here to eternity, but until an actual disaster strikes, your business continuity preparations are just a theory. And even if they work, you'll encounter plenty of things you hadn't thought of.

Just ask officials at the National Finance Center in New Orleans, who saw to it that more than half a million federal workers got paid on time while Hurricane Katrina was bearing down, then made subsequent payrolls - NFC's largest ever - without missing a beat.

Their continuity-of-operations plans stood up to Katrina in the short term. But no COOP plan is perfect, and NFC's is being revised to account for unexpected long-term difficulties. "

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