Sound financial management demands reliable internal controls, which depend on good financial records. Audits by inspectors general succeed only when they have good records to rely on. Yet chief financial officers, IGs and chief information officers never hear from NARA that good records management is crucial to doing their jobs and improves mission performance.
No one fills the role of promoting the information management side of records management. No government entity advises agencies on best practices for integrating records information into their business processes. Nobody has developed guidance for how records information should contribute to efficiency and productivity in carrying out agency programs.
NARA argues only for the risks that occur when records are not documented and preserved. It never says that programs are more productive and efficient when a solid records management program exists.