Small Business Administration
Jennifer Main - Chief Financial Officer
Figure out who your customers are, what they need and then meet that need. That's an ongoing process at the Small Business Administration and part of that process has elevated Jennifer Main from the CFO to the CFO and Associate Administrator for Performance Management. She says beyond crunching the numbers, her office is charged as well with making sure that the SBA, from its headquarters in DC to its field offices across the country, is united in bringing efficiency to its mission. One way this effort is paying off -- a new, integrated emergency response plan. She also says the SBA is benefiting from a case management approach to its emergency loan program.