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Friday, October 13, 2006

Measure outcome over output, expert advises managers

Ted Kniker’s interest in measuring performance dates back to his days as a participant in the Presidential Management Fellows program in the early 1990s. It was then that he got his first taste of something called total quality management, a method of measuring customer satisfaction and putting a strong focus on continuous improvement.

He said this experience prepared him for what would soon happen in Congress: passage of the 1993 Government Performance and Results Act, which institutionalized the idea of holding federal agencies accountable for achieving results.

Today, after building a reputation for guiding the State Department’s Bureau of Educational and Cultural Affairs to high marks on the latest iteration of performance measurement — the Bush administration’s Program Assessment Rating Tool, or PART — Kniker’s helping other agencies achieve and demonstrate success.

He’s the new performance measurement guru at the Treasury Department’s Federal Consulting Group, which provides everything from strategic planning to executive coaching services to agencies governmentwide.

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