The Office of Management and Budget will release a migration guidance document for public comment at the end of this month. It also will contain a set of performance measures and a sample service level agreement for agencies to help them plan to use shared-services providers under the Financial Management Line of Business.
The draft will be available for public comment for 30 days, said Danny Werfel, chief of OMB’s financial integrity and analysis branch.
“[The measures] are not an exhaustive list, but a set that are a good starting point,” he said Friday at the Federal Financial Management Conference sponsored by the Joint Financial Management Improvement Program and the U.S. Chief Financial Officers Council in Washington.
The performance measures will cover categories common among agencies, such as cost per transaction, response time, technical difficulties and customer feedback measures. Many of the measures are likely to be cost based, he said.