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Friday, August 26, 2005

Making Sense of Shared Services

On paper, the idea behind Lines of Business is simple. Rather than numerous agencies maintaining separate systems for payroll, financial management and human resource management functions, why not consolidate these into a few systems or "centers of excellence" operated by select agencies or outside vendors that pass due diligence criteria? These providers must offer industrial-strength security and capability to meet the customer agencies' requirements.

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